Reset Session · Legal
Privacy Policy
Last updated: May 3, 2026
Reset Session is operated by Mark Lee Jr & Co.
Reset Session is operated by Mark Lee Jr & Co. This Privacy Policy explains how we collect, use, store, and protect information when you use Reset Session.
1. Information We Collect
We may collect:
Account Information:
- name
- email address
- phone number
- password or login method
- profile information
Assessment Information:
- answers to Reset Assessment questions
- main struggle
- affected area
- duration
- desired result
- readiness level
- support needed
- investment level
- Reset Path
- Reset Style
- Reset Readiness Score
- recommended next steps
Usage Information:
- pages visited
- clicks
- assessment starts and completions
- dashboard activity
- training views
- referral source
- device/browser information
Referral Information:
- referral code
- referring Reset Guide/moderator
- visits
- signups
- assessment completions
- purchase/conversion events when connected
Payment Information:
Payments may be processed by third-party payment processors. We do not store full credit card numbers on our servers.
Testimony Information:
If you submit a testimony, we may collect your name, email, testimony, permission-to-share status, and related content.
AI Interaction Information:
If you use Reset Guide AI, we may store your messages, prompts, responses, and related context to provide and improve the service.
2. Sensitive Information
Reset Session may ask reflective questions about emotional struggles, grief, betrayal, relationships, stress, healing, or personal growth. Do not submit information you are not comfortable sharing.
Reset Session is not a medical or therapy provider and does not provide clinical care.
3. How We Use Information
We may use your information to:
- create and manage your account
- provide assessment results
- calculate Reset Path, Reset Style, and Reset Readiness Score
- recommend book days, trainings, sessions, and community resources
- provide daily support or AI-guided reflection
- track referrals and conversions
- send emails or SMS messages if you opt in
- improve the platform
- provide customer support
- protect the safety and integrity of the service
- comply with legal obligations
4. Email and SMS
If you provide your email or phone number, we may send you results, reminders, updates, offers, or support messages. You can unsubscribe from emails or opt out of SMS according to the instructions provided in those messages.
5. Sharing Information
We do not sell your personal information.
We may share information with:
- technology providers
- payment processors
- email/SMS platforms
- analytics tools
- booking platforms
- community platforms
- legal or safety authorities if required by law or necessary to protect safety
- licensed-care referral partners only when you request or consent to that referral
6. Referral Tracking
If you arrive through a referral link, we may store the referral code and credit the referring Reset Guide for visits, signups, assessment completions, or purchases. Referral tracking helps us compensate or recognize team members.
7. Testimonials
If you give permission to share your testimony, we may use your testimony, name, image, video, screenshot, or written words for marketing, social proof, community, and promotional purposes.
8. Data Security
We use reasonable technical and organizational safeguards to protect your information. No system is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We keep information as long as necessary to provide services, comply with legal obligations, resolve disputes, track referrals, and improve the platform.
10. Your Choices
You may request to:
- access your information
- update your information
- delete your account
- unsubscribe from communications
- withdraw testimony permission for future use
Contact us at [Insert Support Email].
11. Children's Privacy
Reset Session is intended for adults 18 and older. We do not knowingly collect information from children under 18.
12. Crisis and Safety
Reset Session is not crisis support. If you are in crisis or may harm yourself or others, call 911 or call/text 988 in the U.S.
13. Third-Party Services
Reset Session may link to third-party services such as Skool, payment processors, email/SMS tools, booking tools, video platforms, or licensed-care providers. Their privacy policies apply to their platforms.
14. Changes to This Policy
We may update this Privacy Policy. Continued use means you accept the updated policy.
15. Contact
Mark Lee Jr & Co.
Email: [Insert Support Email]
Website: https://app.resetsession.com